Case Study One

The business was a technical Training business with a small team of employed trainers. The business had a majority shareholder who had left it to be run by the previous owner with overseeing board controlled by the new owner.

Initial Findings were

• that there was insufficient work for the number of people employed,
• that work that was being done was not being properly paid for,
• that staff were demoralised and were not being kept informed,
• that relationships with customers and potential customers were broken, and
• that there were other issues for the manager.

The solution included

• Repairing or re-establishing relationships
• Securing proper payment for services supplied
• Enabling Staff to be proactive in securing additional work
• Revising business process
• Enabling existing manager to move on
• Restructuring the business to fit the revenue